The 3D Office page is a tiny detour.
Work experience, qualifications, tools, and practical builds.
A cleaner view of my IT background, hands-on builds, practical engineering work, and the tools I use to solve workflow problems.
Quick Read
- Background10+ years across IT support, deployment, access management, endpoint work, and practical systems support.
- Enterprise toolsActive Directory, SCCM, Citrix, ServiceNow, Cisco, Windows, Remote Desktop, and hardware support.
- Practical buildsDVLA MOT checker, Valet Van platform, Tyne.info, workflow dashboards, APIs, and automation scripts.
- Current directionIT, automation, and AI systems work that helps teams solve real operational problems.
Recent Work
Motorpoint - Vehicle Prep / IT Initiatives
2025 - present
- Built a DVLA API bulk MOT checker to flag fleet MOT issues faster.
- Supported workflow improvements, starter training, and practical on-site IT support.
The Valet Van - Founder / Owner-Operator
2022 - 2025
- Ran a mobile valeting business while building the production platform from scratch.
- Covered booking, pricing, payments, customer chat, admin, finance, and reporting.
Balfour Beatty - Deployment Engineer
2019 - 2022
- Delivered UK-wide desktop migration and large-scale hardware swap projects.
- Used SCCM imaging, handled user data transfer, and acted as the on-site technical contact.
Earlier IT Roles
Balfour Beatty - IT Service Desk Advisor
2017 - 2019
- Provided enterprise 1st line support through ServiceNow.
- Covered hardware, software, accounts, connectivity, Active Directory, Citrix, Cisco, and escalation notes.
Cofely / ENGIE - IT Access Management
2015 - 2017
- Managed joiner, mover, and leaver access processes.
- Handled Active Directory permissions, ServiceNow requests, Citrix, Cisco, and account provisioning.
Newcastle College / Kier Group - IT Support
2013 - 2014
- Provided on-site IT and application support for staff, students, and enterprise users.
- Troubleshot hardware, software, network, and application issues.
Self-Made Projects and Practical Builds
- DVLA MOT fleet checkerBulk vehicle status checks using the DVLA API.
- The Valet Van platformBookings, payments, live chat, admin, finance tools, and reporting.
- Tyne.info / Car Parts FinderPractical automation and vehicle workflow concepts.
- Local AI agentsLLM workflows for WhatsApp, voice, images, files, web search, and desktop automation.
- Automated video pipelineLLM scripting, TTS, Whisper subtitles, FFmpeg, and external media APIs.
Programming, Systems, Automation, Tools and Scripting
Programming and scriptingPython, PHP, JavaScript, Node.js, HTML/CSS, MySQL, MQL5, SQL-style data work
Enterprise IT systemsActive Directory, SCCM, Citrix, Cisco, ServiceNow, Windows 10/11, Remote Desktop, Windows Server
Automation and AIOpenAI API, local LLMs, Ollama, tool-calling workflows, Playwright, Whisper, FFmpeg, workflow automation
Web and infrastructureApache/XAMPP, Linux, Windows, SSH, SSL/HTTPS, virtual hosts, APIs, domain configuration
Support strengthsincident handling, access management, hardware deployment, endpoint support, user training, technical troubleshooting
Qualifications
- Microsoft AI Foundations - in progress, 2026
- AQA Diploma in ICT - Level 3, 2011
- Intermediate Apprenticeship in Business and Administration - 2012
- OCR ICT Level 2 units in organisations, communications, and technology
- GCSEs including ICT, English, Maths, and Business Studies